Shipping Policy
Digital Delivery
XCITE Games provides digital products exclusively. Our games and downloadable content are delivered through:
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Official app stores (Apple App Store, Google Play Store, Amazon Appstore)
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Direct downloads from our website (where applicable)
No physical shipping is involved in our transaction process.
Delivery Process
When you purchase or download our games:
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Through App Stores: Delivery is immediate upon successful transaction, subject to the app store's processing time and your internet connection speed.
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Through Our Website: Download links are provided immediately after purchase and sent to your registered email address.
Download Issues
If you experience any issues downloading or accessing your purchased content:
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Verify your internet connection
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Check that you have sufficient storage space on your device
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For app store purchases, ensure you are logged into the correct account
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Try restarting your device
If issues persist, please contact customer support.
Pre-orders and Early Access
For pre-ordered games or early access content:
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A specific release date or time frame will be clearly communicated
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You will be notified via email when the content becomes available
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Automatic download may be available depending on your device settings and the platform used
Refund Policy for Digital Products
Please refer to our separate Refund Policy for information about returns and refunds for digital products.
Contact Information
For any questions or concerns regarding digital delivery, please contact us at:
Email: info@xcitegames.com
Subject: Digital Delivery Support