Refund Policy

Digital Products

Due to the nature of digital products, XCITE Games generally does not offer refunds for purchased games or in-app content once the transaction is complete, except in specific circumstances outlined below.

Refund Eligibility

We may consider refund requests under the following circumstances:

Technical Issues: If our game does not function as advertised on your device and our support team cannot resolve the issue.
Accidental Purchases: For unintentional purchases, especially by children, if reported promptly (within 48 hours).
Duplicate Charges: If you were charged multiple times for the same purchase.
Unauthorized Purchases: If charges were made without your permission.

App Store Purchases

For games and in-app purchases made through app stores (Apple App Store, Google Play Store, Amazon Appstore):

Refund requests must be submitted directly to the respective app store according to their refund policies.
Each app store has its own refund process and timeframe:
- Apple App Store: Typically allows refund requests within 14 days of purchase
- Google Play Store: Generally offers a refund window of 48 hours after purchase
- Amazon Appstore: Usually provides a 7-day return period for apps and games

We have no control over the app stores' refund decisions and timelines.

Direct Website Purchases

For purchases made directly through our website:

Refund requests must be submitted within 14 days of purchase
Please contact our customer support with your order details and reason for the refund
If approved, refunds will be processed using the original payment method

Subscription Cancellations

For subscription-based services:

You may cancel your subscription at any time
Cancellations take effect at the end of the current billing period
Prorated refunds for unused subscription time are generally not provided
No refunds are issued for partially used subscription periods

How to Request a Refund

For app store purchases, follow the respective app store's refund process:

Apple App Store: Through your purchase history in the App Store
Google Play Store: Through the Google Play Store app or website
Amazon Appstore: Through your Amazon account's "Digital Orders" section

For direct purchases from our website, please contact us at:

Email: info@xcitegames.com Subject: Refund Request

Please include:

Your name and email associated with the purchase
Date of purchase
Item(s) purchased
Reason for the refund request

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: info@xcitegames.com